Help
Questions, answered.
Everything about Drop 01: ordering, the hoodie, shipping and returns. Anything else, email hello@velorne.eu.
01 · Ordering
Ordering.
When can I buy Velorne?
Drop 01 opens as a pre-order as soon as our samples are approved. The waitlist gets the link first.
How does a pre-order work?
You order now, we make your hoodie in our first run and ship it as soon as it arrives in Rotterdam. The expected shipping date is shown before you pay.
Can I cancel a pre-order?
Yes. Until your order ships you can cancel for a full refund. Email hello@velorne.eu with your order number.
How much is it?
€90 including VAT. Shipping is calculated at checkout.
Is Drop 01 limited?
Yes, it is a limited first run. When a size is gone, it is gone until the next drop.
02 · The hoodie
The hoodie.
What makes it different?
An oversized hood lined in deep burgundy, and Velorne in script on the left chest, embroidered in the same burgundy. Black or cream outside.
Is the logo printed?
No. It is embroidered in burgundy thread, matched to the hood lining.
What is it made of?
400 GSM brushed fleece, cotton-rich, with 2×2 rib cuffs and hem. Made in Turkey.
How does it fit?
Boxy and oversized, unisex. For a closer fit, size down. See the size guide.
How do I care for it?
Wash at 30°C inside out. Wash Cream separately the first few times. Do not tumble dry and do not iron the embroidery.
03 · Shipping and returns
Shipping and returns.
Where do you ship?
From Rotterdam to the Netherlands and the rest of the EU, with tracking.
How much is shipping?
It depends on your country and is shown at checkout before you pay.
Can I return it?
Yes, within 14 days of delivery, unworn and with tags attached. Email hello@velorne.eu with your order number.
Still have a question?
Email hello@velorne.eu or send us a DM on Instagram, @velorne.brand.
Waitlist · Drop 01
Get first access.
Pre-orders open to the waitlist first.